WA AGENT Terms and Conditions

WA AGENT is a software as a service platform designed to help businesses manage WhatsApp Business Platform communication.

Depending on the subscription and features enabled, WA AGENT may provide:

• WhatsApp Embedded Signup
• WhatsApp Business Account connection
• Message template management
• One to one messaging
• Bulk WhatsApp messaging
• WhatsApp inbox
• Message delivery reports
• Failed message reporting and retry functionality
• Customer and contact management
• API integrations
• Subscription management
• Business communication reports
• Additional features introduced from time to time

You must be legally capable of entering into a binding agreement to use WA AGENT.

If you use WA AGENT on behalf of a company, organization, or business, you represent that you have authority to bind that organization to these Terms.

You are responsible for providing accurate and current information when creating your account.

You are responsible for maintaining the confidentiality of your account credentials.

You must immediately notify WA AGENT if you believe that your account has been accessed without authorization.

You are responsible for activities performed through your account unless the activity resulted from a security issue caused by WA AGENT.

WA AGENT may connect your business to Meta's WhatsApp Business Platform through authorized Meta onboarding mechanisms, including Embedded Signup.

By connecting your WhatsApp Business Account, you authorize WA AGENT to access and manage the business assets and functionality necessary to provide the services you have requested and authorized.

The permissions available to WA AGENT are determined by Meta and by the permissions granted during the onboarding process.

Use of WhatsApp functionality through WA AGENT is subject to applicable Meta and WhatsApp Business Platform policies.

Customers must comply with all applicable Meta requirements relating to:

• WhatsApp Business Platform
• Message templates
• Marketing messages
• Customer communication
• Opt in requirements
• Business initiated messaging
• Messaging quality
• Spam prevention
• Business verification
• Account usage
• Content restrictions

Customers acknowledge that Meta may modify its APIs, policies, pricing, limits, approval processes, messaging rules, or other requirements.

WA AGENT cannot guarantee that Meta will approve a particular message template, business account, phone number, message, or communication campaign.

Customers are solely responsible for the messages they send through WA AGENT.

Customers must ensure that:

• Recipients have provided the required permission or lawful basis where applicable
• Messages are relevant to the intended recipients
• Marketing messages comply with applicable requirements
• Message templates comply with Meta policies
• Contact lists are lawfully obtained and maintained
• Messages do not contain fraudulent, deceptive, abusive, illegal, or prohibited content
• Recipients are provided appropriate opt out mechanisms where required
• Customers do not use WA AGENT for spam or unauthorized bulk communication

WA AGENT may provide bulk messaging functionality depending on the customer's subscription and Meta's available capabilities.

Bulk messaging does not remove the customer's responsibility to comply with applicable messaging laws and Meta policies.

Meta may impose messaging limits, quality restrictions, template restrictions, rate limits, or account restrictions.

WA AGENT cannot guarantee a specific number of messages that can be delivered because delivery capacity may depend on Meta account limits, messaging quality, recipient status, template status, and other external factors.

WA AGENT may provide tools to create and manage WhatsApp message templates.

Templates are subject to Meta's review and approval process where applicable.

WA AGENT cannot guarantee approval of any particular template.

Rejected templates may need to be modified according to Meta requirements.

WA AGENT is not responsible for delays or rejection caused by Meta's review process.

WA AGENT provides messaging infrastructure and reporting functionality.

Message delivery may depend on:

• Meta's platform availability
• Recipient WhatsApp account status
• Phone number validity
• Template approval
• Messaging limits
• Quality restrictions
• Network availability
• Recipient settings
• Meta policy enforcement
• Other third party dependencies

A message marked as sent by WA AGENT does not guarantee that it has been delivered or read by the recipient.

WA AGENT may provide APIs that allow customers to integrate the platform with their CRM, ERP, ecommerce platform, website, or other business software.

Customers are responsible for securing their API credentials and ensuring that their integrations are implemented correctly.

Customers must not use the API to bypass rate limits, security controls, messaging restrictions, or platform policies.

WA AGENT may provide subscription plans with different features, limits, and usage allowances.

The features, limits, pricing, billing cycle, and applicable taxes will be displayed at the time of purchase or subscription.

WA AGENT may modify plans and pricing in the future. Existing customers will receive reasonable notice where required.

WA AGENT subscription fees and third party platform charges are separate unless explicitly stated otherwise.

Meta may charge customers directly for WhatsApp Business Platform usage, messaging, conversations, or other applicable services.

Such charges are controlled by Meta and may change independently of WA AGENT.

WA AGENT is not responsible for Meta's pricing, billing calculations, or policy changes.

WA AGENT may suspend, restrict, or terminate an account if:

• The customer violates these Terms
• The customer violates applicable law
• The customer violates Meta or WhatsApp policies
• The account is involved in spam or abuse
• The account is involved in fraudulent activity
• The customer attempts to compromise platform security
• The customer misuses API functionality
• The customer fails to pay applicable subscription fees
• The customer's activities create material risk to WA AGENT or other customers

Where reasonably possible, WA AGENT may provide notice before suspension or termination.

Immediate suspension may occur where necessary to protect the platform, users, customers, or third parties.

Customers retain ownership of their business data and content submitted to WA AGENT.

The customer grants WA AGENT the limited rights necessary to process such information to provide the services.

WA AGENT will process personal information according to its Privacy Policy.

• Privacy Policy

The WA AGENT software, interface, branding, documentation, code, design, systems, and related technology are owned by or licensed to Reboot AI Private Limited.

Customers receive a limited, non-exclusive, non-transferable right to use the service during their active subscription.

Customers may not copy, reverse engineer, resell, reproduce, modify, or commercially exploit WA AGENT except where expressly permitted in writing.

WA AGENT aims to provide reliable service but does not guarantee uninterrupted or error-free availability.

Service availability may be affected by:

• Maintenance
• Infrastructure failures
• Internet outages
• Cloud service interruptions
• Meta API outages
• Third party service failures
• Security incidents
• Government actions
• Events beyond reasonable control

To the maximum extent permitted by applicable law, Reboot AI Private Limited will not be responsible for indirect, incidental, special, consequential, or business losses arising from use of the service.

This includes loss of profits, loss of business opportunities, loss of goodwill, or loss of expected revenue.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Customers agree to defend and indemnify Reboot AI Private Limited against claims, losses, damages, liabilities, and reasonable expenses arising from:

• Customer misuse of WA AGENT
• Customer messaging activities
• Violation of applicable law
• Violation of Meta policies
• Unauthorized communication
• Customer content
• Customer's failure to obtain required consent or authorization
• Customer's misuse of third party data

WA AGENT may add, modify, suspend, or remove features from time to time.

Certain changes may be necessary because of changes to Meta APIs, third party services, security requirements, or applicable law.

We may update these Terms from time to time.

Updated Terms will be published on this page.

Continued use of WA AGENT after an update constitutes acceptance of the revised Terms to the extent permitted by law.

These Terms will be governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the appropriate courts having jurisdiction over the registered office of Reboot AI Private Limited, subject to applicable law.

Reboot AI Private Limited · Product: WA AGENT · Website: https://waagent.in · Email: support@rebootai.in

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