WA AGENT Refund and Cancellation Policy

WA AGENT may provide monthly, annual, or other subscription plans.

Each plan may have different:

• Features
• Messaging limits
• User limits
• API limits
• Storage limits
• Usage limits
• Support levels
• Billing cycles
• Pricing
• Applicable taxes

The applicable plan details will be displayed before purchase.

A subscription may become active after successful payment confirmation.

Once activated, the customer may receive immediate access to paid features.

Customers may request cancellation of their WA AGENT subscription.

Cancellation may stop the next renewal depending on the subscription and billing method.

Unless otherwise stated during purchase, cancellation does not automatically create a refund for the current billing period.

The customer may continue using eligible paid features until the end of the already paid subscription period, unless the account is suspended for policy, security, fraud, or other valid reasons.

Subscription fees are generally non-refundable after a billing period has started because the service and associated infrastructure may already have been provisioned for the customer.

However, a refund may be considered in exceptional circumstances including:

• Duplicate payment
• Incorrect payment caused by a technical error on our side
• Payment successfully collected but subscription not activated due to a verified WA AGENT system issue
• Unauthorized payment where sufficient evidence is provided
• Other circumstances where Reboot AI Private Limited determines that a refund is appropriate

To request a refund, contact support@rebootai.in with the subject "WA AGENT Refund Request".

Please provide:

• Customer name
• Business name
• Registered email address
• Invoice or transaction reference
• Payment date
• Amount paid
• Reason for refund request
• Supporting information where applicable

Refund requests are reviewed individually.

Approval of a refund does not imply that all future refund requests will automatically be approved.

Where a refund is approved, the refund will normally be processed through the original payment method or the applicable payment provider.

The actual time required for the amount to appear in the customer's account may depend on the payment provider or banking system.

WA AGENT subscription charges are separate from charges imposed by Meta or WhatsApp Business Platform.

Meta may directly charge customers for WhatsApp Business Platform usage, messaging, conversations, or other applicable services.

WA AGENT does not control Meta's pricing, billing, taxes, messaging charges, account limits, or refund decisions.

Charges imposed directly by Meta are subject to Meta's applicable billing and refund policies and are not automatically refundable by WA AGENT.

Payments may be processed through third party payment service providers.

The payment provider may have additional processing rules, security procedures, and transaction timelines.

WA AGENT does not store complete payment card information when the payment is processed directly by a third party payment provider.

If a subscription payment fails, WA AGENT may restrict access to paid features after the applicable grace period.

Customers may be required to update their payment method or complete the outstanding payment to restore paid access.

Promotional, discounted, trial, complimentary, or special pricing plans may have different refund and cancellation conditions.

The applicable conditions will be communicated during the relevant promotional offer.

Refund eligibility is not automatically created when an account is suspended for:

• Spam
• Fraud
• Abuse
• Illegal activity
• Violation of WA AGENT Terms
• Violation of Meta or WhatsApp policies
• Security violations
• Unauthorized API usage
• Other serious misuse of the platform

Any refund in such cases will be determined based on the circumstances and applicable law.

Temporary service interruptions caused by:

• Meta API downtime
• Internet failures
• Cloud infrastructure outages
• Third party service failures
• Scheduled maintenance
• Government restrictions
• Security incidents
• Events beyond reasonable control

do not automatically create a refund entitlement.

Where a prolonged service issue is directly caused by WA AGENT and materially prevents use of a paid service, Reboot AI Private Limited may evaluate an appropriate service credit or refund on a case by case basis.

Applicable taxes may be charged according to applicable law.

Tax treatment of refunds will be handled according to applicable accounting and tax requirements.

Reboot AI Private Limited may update this Refund and Cancellation Policy from time to time.

The updated policy will be published on this page.

For subscription cancellation or refund requests: Reboot AI Private Limited · Product: WA AGENT · Email: support@rebootai.in · Website: https://waagent.in

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