WA AGENT is a software platform operated by Reboot AI Private Limited. WA AGENT provides businesses with tools to connect and manage their WhatsApp Business Platform accounts, create and manage WhatsApp message templates, send WhatsApp messages, receive and manage conversations, view messaging reports, and use related business communication features.
This Privacy Policy explains how WA AGENT collects, uses, stores, processes, and protects information when you use our website, application, customer portal, APIs, and related services.
By using WA AGENT, you acknowledge that you have read and understood this Privacy Policy.
1. About WA AGENT
WA AGENT is a business communication software platform provided by Reboot AI Private Limited.
The platform is designed to help businesses manage their WhatsApp Business Platform operations through a web based interface.
Depending on the services enabled for an account, WA AGENT may provide features including:
- WhatsApp Business account onboarding through Meta's Embedded Signup
- WhatsApp Business Account and phone number management
- Message template creation and management
- One to one WhatsApp messaging
- Bulk WhatsApp messaging
- WhatsApp inbox and conversation management
- Message delivery and failure reports
- Message retry and delivery status management
- Customer and contact management
- API based integrations with third party CRM and business systems
- Subscription and account management
- Business communication analytics and reporting
2. Information We Collect
We may collect and process the following categories of information.
2.1 Account Information
When you create an account with WA AGENT, we may collect:
- Name
- Business name
- Email address
- Mobile phone number
- Login credentials or authentication information
- Business address
- Company information
- Account preferences
- Subscription information
2.2 Business Information
To provide WhatsApp Business Platform services, we may process business information provided by you or obtained through authorized Meta onboarding flows.
This may include:
- Business name
- Business identification information
- Business portfolio information
- WhatsApp Business Account ID
- WhatsApp phone number ID
- Business phone number
- WhatsApp Business profile information
- Message template information
- Business account status
2.3 WhatsApp and Messaging Information
When you connect a WhatsApp Business Account to WA AGENT, the platform may process information required to provide messaging services.
Depending on the features used, this may include:
- WhatsApp user phone numbers
- Customer names
- Contact information
- Messages sent through the platform
- Messages received through the platform
- Message timestamps
- Message IDs
- Delivery status
- Read status
- Failure status
- Template information
- Media or documents transmitted through supported messaging functionality
- Conversation information
- Webhook events and related technical information
WA AGENT processes such information only to provide the services requested by the customer.
2.4 Technical Information
We may automatically collect certain technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Login timestamps
- Application logs
- API request logs
- Security logs
- Error logs
- Session information
- Usage information
This information is used primarily for security, troubleshooting, performance monitoring, and service improvement.
2.5 Payment and Subscription Information
If you purchase a WA AGENT subscription, we may collect information necessary to manage your subscription and billing relationship.
Depending on the payment method used, payment processing may be handled by a third party payment service provider.
WA AGENT does not intentionally store complete payment card numbers or card security codes on its own servers when payment processing is handled by a third party payment provider.
3. Information Received Through Meta Platforms
WA AGENT may integrate with Meta's WhatsApp Business Platform and related Meta services.
When a customer chooses to connect a WhatsApp Business Account through Meta's Embedded Signup or another authorized Meta onboarding process, WA AGENT may receive business identifiers, WhatsApp account information, phone number information, access credentials or tokens, and other information necessary to provide the requested services.
The information received from Meta is used only for legitimate business functionality such as:
- Connecting the customer's WhatsApp Business Account
- Managing authorized WhatsApp business assets
- Managing message templates
- Sending and receiving WhatsApp messages
- Managing messaging operations
- Providing reports and analytics
- Maintaining the connection between WA AGENT and the customer's WhatsApp Business Platform account
WA AGENT does not sell Meta or WhatsApp business information to third parties.
4. How We Use Information
We may use collected information for the following purposes:
- To create and manage customer accounts
- To provide WA AGENT services
- To connect customer WhatsApp Business Accounts
- To provide Embedded Signup functionality
- To send and receive WhatsApp messages
- To create and manage message templates
- To provide inbox and conversation functionality
- To generate delivery and messaging reports
- To process message failures and retries
- To provide API integrations
- To process subscriptions and payments
- To provide customer support
- To detect fraud, abuse, spam, and security threats
- To maintain system security
- To troubleshoot technical issues
- To monitor application performance
- To comply with applicable laws and legal obligations
- To communicate important service and security notifications
- To improve the reliability and functionality of WA AGENT
5. Legal Basis and Customer Responsibility
Customers are responsible for ensuring that they have the necessary rights, permissions, lawful basis, and user consent to collect and process personal information and to communicate with their customers through WhatsApp.
WA AGENT provides technology infrastructure and business communication tools. WA AGENT does not determine the lawful basis for a customer's individual communications.
Customers are responsible for complying with applicable privacy, marketing, telecommunications, consumer protection, and messaging laws.
Customers must also comply with Meta's applicable WhatsApp Business Platform policies and messaging requirements.
6. WhatsApp Messaging Compliance
WA AGENT is intended for legitimate business communication.
Customers must not use WA AGENT to send spam, fraudulent messages, misleading communications, unlawful content, or communications to recipients without the required permission or lawful basis.
Customers are responsible for ensuring that their message templates, marketing communications, contact lists, and messaging practices comply with applicable Meta policies.
WA AGENT may restrict or suspend accounts where there is evidence of abuse, fraud, spam, unlawful activity, or violation of applicable platform requirements.
7. Information Sharing
We may share information only where necessary to operate the service, comply with legal requirements, or protect the security and integrity of the platform.
Depending on the service used, information may be processed by:
- Meta Platforms and WhatsApp Business Platform
- Cloud infrastructure providers
- Database and storage providers
- Payment service providers
- Email or notification service providers
- Security and monitoring service providers
- Customer support and operational service providers
- Professional advisors where reasonably necessary
- Government authorities or law enforcement where legally required
We require appropriate service providers to handle information only for legitimate service, operational, security, or legal purposes.
8. Meta and Third Party Platforms
WA AGENT integrates with third party platforms including Meta's WhatsApp Business Platform.
Use of WhatsApp Business Platform is also subject to Meta's applicable terms, policies, and privacy practices.
Customers should review the applicable policies of Meta and other third party services used through WA AGENT.
WA AGENT is not responsible for changes to third party platforms, APIs, policies, pricing, availability, or service limitations.
9. Data Retention
We retain information only for as long as reasonably necessary to provide the service, maintain account records, meet contractual obligations, resolve disputes, prevent fraud, maintain security, and comply with applicable legal requirements.
When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with our operational procedures.
Certain records may need to be retained for legal, accounting, security, or dispute resolution purposes.
10. Data Security
WA AGENT uses reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, misuse, or destruction.
Depending on the service and technical architecture, security measures may include:
- Encrypted communications
- Access controls
- Authentication mechanisms
- Role based access
- Secure server infrastructure
- Logging and monitoring
- Credential protection
- Database security controls
- Backup and recovery procedures
- Security incident monitoring
No internet based system can be guaranteed to be completely secure. Customers acknowledge that security risks can exist despite reasonable safeguards.
11. User Rights and Data Deletion
Depending on applicable law, users may have rights relating to their personal information, including the right to request access, correction, deletion, or restriction of processing.
Requests relating to WA AGENT account information may be submitted through our Data Deletion and Privacy contact process.
Please refer to our Data Deletion Policy for detailed instructions.
12. Children's Privacy
WA AGENT is a business software platform and is not intended for children.
We do not knowingly design or operate the service for children under the applicable legal age.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we may take appropriate steps to delete the information.
13. Cookies and Similar Technologies
WA AGENT may use cookies, session technologies, local storage, and similar technologies for purposes including:
- Authentication
- Session management
- Security
- Remembering preferences
- Performance monitoring
- Analytics
- Improving user experience
Customers may control certain cookie settings through their browser.
Disabling certain cookies may affect the functionality of the platform.
14. International Data Processing
Depending on the infrastructure and service providers used by WA AGENT, information may be processed or stored in locations outside the country where the customer is located.
Where required, we take reasonable measures to ensure that such processing is conducted in accordance with applicable data protection requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or operational practices.
The updated version will be published on this page with a revised effective date.
16. Contact Us
WA AGENT is operated by:
Reboot AI Private Limited · Product: WA AGENT · Website: https://waagent.in · Email: support@rebootai.in
For privacy related requests, please contact us using the contact information provided above.
For data deletion requests, please follow the instructions available at: